Stage 02
Design
Architecture · experience · operating model
With the terrain decoded, we design the system: its architecture, the human experience around it, and the operating model that will keep it alive.
What happens in Design
Architecture, experience, and the operating model — together.
Design is where the governed system takes shape. We architect the gates, the data flows, and the decision boundaries; we design how people will work with it; and we define who owns it once it runs. All three at once, because a system designed without its operating model is a system that decays.
01
Reference architecture
The governed blueprint your teams build on.
02
Experience design
How humans interact with the decision.
03
Operating model
Ownership, RACI, and run-model defined up front.
04
Eval & gate design
Define success and the checks before the build.
The output
A buildable architecture, a defined experience, and an operating model — approved before code.
Move from design to a system you trust.
A focused session shows what this stage looks like for your program.